Four Seasons Is Speaking Even More Fluently to Their International Guests.

THE ASK

Eliminate multiple pain points for the global hotel chain, including inconsistent translation, missed implementation deadlines, and an enormous backlog of support tickets stemming from a flawed multilingual program.

THE SOLUTION

– Cutting out workflow waste
– Designating tasks and process owners
– Implementing quality-controlled translation
– Level setting
– Improving stakeholder engagement

THE RESULT

– 25% increase in reservations from in-language sites resulting from surge in international traffic
– Sustained success over the last 6 years in 100+ markets, 13 supported languages, and 200+ websites
– Backlog eliminated across global operations